At Profile Hair Design, our guests always come first. We care about your privacy as well as your hair!

We wanted to clarify how we collect, store and use any information we have about you, which you may have given us on our website or, more likely, when you visited our salon.

The information we may have will include your name, address, land and mobile phone number and your email address. You may also have given us your age, which helps us identify appropriate services for you, certain details about your preferences and perhaps relevant medical history, where appropriate.

All data we record is stored and protected on a secure cloud rather than on a hard drive within the business. We will not sell, publish or share this information with anyone. It is solely for our purposes, to serve you and to offer services that are personalised and relevant for you. We will also use some the information to contact you to confirm any appointments you have, which may be by phone, text or email, depending on which channel you prefer.

All new clients from 25 May 2018 will be asked if we can keep their information for future visits and to confirm appointments, with an additional option to receive our news, marketing and special offers.

As well as giving you the chance to actively opt in to receive this information, we will always include an option to unsubscribe on all our communications. You also have the right to be removed from our database, and we will comply with any request to remove your records within 30 days of receiving it. But we won’t simply delete your name – we will also remove all identifiable details from our sales records.

For those clients who moved away or decide to stop coming to Profile Hair Design, we have established an automatic data time limit that will come into effect after three years of no contact. You need do nothing. If we have not heard from you in that time, your details will be removed automatically.

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